Deliveries and riders

Add delivery riders, give each order a rider, and let the app plan the best route from the due times.

Steps

1. Open Team, tap Add staff and pick the Delivery rider role. Riders only see My deliveries, nothing about sales or money.
2. In Virtual shop, open Shop › Pickup & delivery. Set how fast you deliver (for example within 60 minutes), the rider's average speed and the minutes per stop. Turn on Auto-assign riders if you want orders shared out for you.
3. Accept a delivery order, then pick its rider on the order or on the Deliveries tab. The rider gets a notification.
4. The rider opens My deliveries. Their stops are in the best order, each with an ETA, the due time and an On time, At risk or Late label.
5. The rider taps Open route in Google Maps (or Navigate for one stop), then Picked up when they leave with the order. The customer sees when it should arrive.
6. At the door the rider taps Delivered and confirms the cash or M-Pesa collected. The sale goes into your books as usual.

Tips

• Closest first isn't always best. An order due in 20 minutes goes before a nearer one due in 2 hours, so the planner puts orders that would be late first and takes the shortest way round for the rest.
• Riders can tap Take on a waiting order nobody has yet.
• Tap Re-plan after a detour. The route is worked out again from where the rider is now.
• Orders without a map pin are listed by address at the bottom.